Insurance Companies

As a preferred service provider, let us help you get started

While all insurance companies are different, there are a few universal things any customer needs from them. For homeowners and business owners alike, protection when disaster strikes is usually the first item on the list. Here are insurance carriers that use ServiceMaster of Gwinnett and ServiceMaster 5 Points as preferred providers during a disaster restoration. Each one has some additional information provided to help any customers that find this page before contacting their insurance company. Since we are an emergency service provider, we understand that some disasters require immediate assistance so we are called first.

Please click on your insurance carrier from this list or scroll down to find more information about filing a claim with your insurance company:

AFICS (American Family, Homesite, Connect and Main Street America)
Auto Owners
Farmers Insurance (Farmers, Foremost, MetLife)
Guide One
Hanover
The Hartford
Liberty Mutual
State Farm
Travelers
USAA

AFICS (American Family Insurance Claims Services) is the provider that manages claims for customers insured by:

American Family Insurance (amfam.com)
- To review additional information about how the claims process works for American Family Insurance, go to amfam.com/claims?tid=megamenuclaimsprocess. This page will explain the process and has additional resources to help you understand what to expect.
- To file a claim with American Family Insurance you can go to amfam.com/claims/file-your-claim?tid=megamenuclaimsfileaclaim. This page has instructions on filing a claim by phone, the online portal or through the MyAmFam app.
Homesite Insurance (go.homesite.com)
- To learn more about how the Homesite Insurance claims process works, go to go.homesite.com/faq-1.
- To file a claim with Homesite Insurance, you can go to go.homesite.com/file-claim.
Connect Powered by American Family Insurance (connectbyamfam.com)
- For the Home Insurance Claim Guide, go to connectbyamfam.com/claims/homeowners-claims/home-insurance-claim-guide/.
- For insurance claim FAQs, go to connectbyamfam.com/claims/homeowners-claims/filing-a-homeowners-insurance-claim/.
- To file a property claim, go to policyservice.connectbyamfam.com/service/serviceonline/public/loginrouting to log into the customer portal and follow instructions from there.
Main Street America Insurance (msainsurance.com)
- For resources regarding insurance through Main Street America Insurance, go to msainsurance.com/resources.
- To file a property claim, go to msainsurance.com/claims, select the type of claim you need to file and follow the instructions in that section of this web page.

Auto Owners Insurance

To review the steps recommended by Auto Owners Insurance when you have a loss, go to auto-owners.com/claims/property-claims.

To file a claim, contact your agent during normal business hours. For after hours service, call 1-888-252-4626. If you do not know your agent, you can go to auto-owners.com/agency-locator to find an agent close to you that can assist you.

Farmers Insurance is the provider that manages claims for customers insured by:

Farmers Insurance (farmers.com)
- For steps on filing a homeowner’s claim, go to farmers.com/claims/home-insurance-claims/.
- For steps on filing a business claim, go to farmers.com/claims/business-claims/.
- To file a claim, go to farmers.com/claims/efnol-landing/ and click on the button that applies to you.

Foremost Insurance (foremost.com)
- For information about the claims process, go to foremost.com/claims/.
- To file a claim, call 800-527-3907 (available 24/7) or go to https://claims.foremost.com/cmp/s/filealoss?SO=03.
MetLife Insurance (metlife.com)
- To find claims resources, log into the claims center through online.metlife.com/edge/web/public/benefits.
- To file a claim, call their 24/7/365 claims service at 1-800-854-6011.

Guide One Insurance

For information on what is needed when filing a claim, go to guideone.com/resources/claims.

You can file a claim by calling 888-748-4326, emailing newclaim@guideone.com, faxing 800-676-4457 or going online to guideone.com/new-claims-form.

Hanover Insurance

For an explanation of how a claim works at Hanover Insurance, go to hanover.com/resources/tips-individuals-and-businesses/claims-process-start-finish.
For FAQs about claims at Hanover Insurance, go to hanover.com/claims/hanover-claims/claims-resources-and-faqs.
To file a claim, go to hanover.com/claims/claims-services/report-claim, select the filing method you prefer and follow instructions from there.
If you need to file a claim by phone, call 800-628-0250.

The Hartford Insurance

For easy filing instructions for homeowner’s or renter’s policies, go to thehartford.com/homeowners-insurance/claims.
For commercial properties, claim filing instructions can be found at thehartford.com/commercial-property-insurance/claims.
Some important phone numbers include:
- AARP Customers call 877-805-9918
- Non-AARP Customers call 800-243-5860
- Flood Damage call 800-787-5677

Liberty Mutual Insurance

For a description of the Home claims process, go to libertymutual.com/claims-center/home-insurance-claims.
To file a claim, go to fileaclaim.libertymutual.com.
For common answers about whether you should file a claim or not, go to fileaclaim.libertymutual.com/should-i-file.

State Farm Insurance

For a home or property claim description, go to statefarm.com/claims/claims-help/home-and-property. This page includes the process to expect, what is and is not typically covered under a home & property claim, considerations to think about, links to other resources and FAQs.
For claims involving water damage, information about the State Farm Premier Service® Program can be found at statefarm.com/claims/claims-help/home-and-property/premier-service.
You can file your claim by using the State Farm mobile app, logging into the statefarm.com website or call 800-SF-Claim (800-732-5246).

Travelers Insurance

Your claim can be managed from the Travelers Claim Center at travelers.com/claims.
For an explanation of the claims process, go to travelers.com/claims/manage-claim/what-to-expect-during-claim.
Questions about whether or not you should file a claim can be found at travelers.com/claims/file-claim/should-i-file-a-claim.
To file a personal claim, go to travelers.com/claims/file-claim/individual.
To file a commercial claim, go to travelers.com/claims/file-claim/business.
If you need to speak to a person while filing your claim call 800-252-4633.

USAA Insurance

For a homeowner’s claim overview, go to usaa.com/inet/wc/homeowners-insurance-claims?wa_ref=support_homeowners_claims.
To file a homeowner’s claim, click the Report homeowner claim on the overview page, log into USAA.com and follow the instructions from there.
For a renter’s claim overview, go to usaa.com/inet/wc/insurance-claims-renters?wa_ref=claims-storefront-renters-tile.
To file a renter’s claim, click the Report renters claim on the overview page, log into USAA.com and follow the instructions from there.